Warranty, Terms & Conditions

Shipping

Estimated lead times are stated for each product on their respective pages. Please note that this is just an estimate. If you have a specific deadline, please contact us prior to making the purchase and we will do everything possible to meet your request. Items that say "Ready to Ship," are generally in the mail within 3 days of making the purchase. Souda ships most of our larger items via UPS or Fed Ex and our smaller pieces ship via USPS Priority Mail. If you have a preferred courier or if you're interested in expediting the shipping and handling time, please contact us directly.

Rush Orders

In some select cases we are able to ship items much faster than the standard lead time. If you need an item much quicker than the stated lead time, please contact us directly to see if we can rush your order. Rushed orders cannot be cancelled.

International Shipping

Souda's webstore is currently only configured to ship to the United States and Canada. If you live in another part of the world and you're interested in purchasing a product from Souda, please contact us to receive a shipping quote.

Return Policy

Returns are accepted on all unused items within 15 days of the item being received minus a 25% restocking fee. Return shipping is the liability of the purchaser. Shipping/delivery expenses will not be refunded. If your initial order did not incur a shipping charge, the shipping expense will be subtracted from the amount refunded. Please contact Souda with any further questions.

Return Exclusions

- Returns are not accepted on clearance/discontinued items, items on sale, items that have been installed, samples or custom orders.
- Souda will not refund, replace, or repair damaged items that have not been reported within 3 days of receipt.
- Souda is not responsible for delays on behalf of our third party shipping partners (UPS, FedEx, USPS, other freight services, etc). Accordingly we do not accept returns on items due to reasonable delays caused by any shipping service. On certain occasions Souda may guarantee a date your items will ship, but we can not guarantee the precise date the items will arrive.

Cancellations

Unless the item says 'Ready to Ship' at the time of purchase, all furniture and lighting objects are considered made to order even if the components to assemble the product are in stock. If a non-rushed order is cancelled within 3 days, Souda will issue a full refund. Items that are cancelled after 3 days are refunded less a 25% cancellation fee. Cancellations are not allowed for rushed orders, custom products, or items that are on sale.

Damages

Items that arrive damaged must be reported within 3 days in order to receive a refund/replacement. You must photograph & keep all of the original packaging in order to qualify. 

Warranty Coverage

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Souda LLC will repair or replace(at Souda’s discretion) products, parts, and components that prove defective due to improper material or workmanship, under normal use and maintenance; Souda will repair or replace the aforementioned product, part, or component with a comparable product, part, or component. Shipping, packaging, installation, and uninstallation costs shall be borne solely by the purchaser.

This warranty extends only to original purchasers who acquire new products from Souda, or a Souda authorized reseller. Proof of purchase must be provided to receive any services under this Warranty.

Warranty Period

The Warranty Period for Furniture, Lighting, and Accessory Products purchased from Souda LLC is 1 year from the date of purchase. A replacement product or part assumes the remaining warranty of the original Product.

Warranty Exclusions

This Limited Warranty does not cover any problem that is caused by:
- Conditions, malfunctions or damage not resulting from defects in material or workmanship
- Repairs necessitated by use other than normal commercial/residential use
- Damage resulting from misuse, abuse, accidents, alterations, or improper installation
- Corrective work necessitated by repairs made by anyone other than a Souda LLC authorized service technician.
- Natural variations in wood grain or other natural materials or the presence of character marks
- Changes in surface finishes due to aging or exposure to light
- Failure resulting from normal wear and tear
- Malfunctions or damages that are present at the time of purchase or caused by shipping which are not reported within 3 days of receiving the item

Pricing

Prices may be subject to change without notice. If an item increases in price after you have made a purchase, you will not be required to pay the additional cost, however Souda reserves the right to cancel the order. If an item decreases in price within 3 days after you have made a purchase, we are happy to offer you store credit for the price difference if you contact us to make the request within 7 days of the original purchase.

Refunds

Full or partial refunds, when they occur, will take up to 3 weeks to process. At Souda's discretion, the refund may come in the form of a reversed credit/debit card transaction or via check.

Terms are Subject to Change

The terms and warranty information listed on this page are subject to change without notice. The terms and conditions listed at the time Souda receives payment for your order are considered binding. 

Limited Liability

Souda’s liability is limited solely to Souda’s branded products. Souda is not liable for injuries or direct or indirect damages of any kind that result without limitation from using Souda’s products, website, content, or information gathered while purchasing a Souda product. Souda’s liability does not extend to any item that was produced for Souda by an outside vendor or independent contractor. By using this site and purchasing a Souda product, you agree to hold harmless and defend Souda from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to reasonable attorneys’ fees, resulting directly or indirectly from a claim that is based on your use of Souda’s website, products, or other assets.

Privacy

We use “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis.  This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behavior on that specific website.  According to Google, the data collected cannot be altered or retrieved by services from other domains.

If you choose, you can opt out by turning off cookies in the preferences settings in your web browser. For more information on Google Analytics, please visit Google Analytics