Terms & Conditions, Warranty, Returns, Etc.

These Terms and Conditions outline the guidelines for using Souda’s website, products, and services. By accessing our site or purchasing from Souda, whether through our website or directly, you agree to be bound by these terms, along with any policies referenced herein.

If you do not agree, please refrain from using our services.

We may update these Terms at any time by posting changes to this page. Continued use of the website or our services constitutes acceptance of those changes.

These terms help us maintain a clear, respectful, and transparent experience for our community. If you have questions, please contact us.

Thank you for being part of Souda.

Use of This Website

By using this site, you represent that you are at least the age of majority in your jurisdiction, or that you have given consent for any minor dependents to use the site.

You agree not to use our products or website for any unlawful purpose or in violation of any applicable laws. You may not transmit viruses, malicious code, or attempt to interfere with the functionality or security of the site.

We reserve the right to refuse service to anyone at any time for any reason.

Products, Pricing & Availability

All product descriptions, images, and pricing are subject to change without notice.

We make every effort to display product colors and details accurately, but we cannot guarantee that your screen will reflect exact color or finish. Due to the use of natural materials and our made-to-order production process, variations in grain, texture, finish, or color may occur. These variations are not considered defects.

We reserve the right to limit or cancel orders at our discretion, including orders that appear to be placed by dealers, resellers, or distributors.

Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel or adjust any affected order.

Orders & Payment

You agree to provide accurate, current billing and shipping information when placing an order.

For select orders above $25,000 USD, we may allow a deposit at the time of order, with the remaining balance due prior to shipment. All deposits and partial payments are non-refundable.

We reserve the right to cancel or refuse any order at our discretion.

Shipping & Lead Times

How/When does my order ship?

Orders are shipped via FedEx, UPS, USPS, or other carriers as needed. Estimated lead times are listed on individual product pages and are estimates only, not guarantees.

Items marked “Ready to Ship” typically ship within two weeks. Unless otherwise specified, we will ship your order as soon as it is ready, even if earlier than the estimated lead time.

If you require a specific courier, please notify us by replying to your order confirmation email. On rare occasions, we may use a different courier to expedite delivery.

Lead Times

Due to the made-to-order nature of our products, lead times are estimates only. Souda is not liable for delays or inaccurate lead time estimates.

Specific Arrival Dates

We cannot guarantee specific delivery dates. We may hold completed orders for up to 30 days at no additional cost. After 30 days, storage fees of 3% of the order value per month will apply.

Rush Orders

In select cases, expedited production may be available for an additional fee. Please contact us prior to placing your order to confirm availability.

International Shipping

We ship worldwide. Shipping rates for some items can be calculated at checkout. Larger items may require a custom shipping quote.

International customers are responsible for all customs duties, VAT, import taxes, brokerage fees, and related charges. These fees are not included in product or shipping prices unless explicitly stated.

Risk of Loss

All shipments are insured until delivered to the address listed on the shipping label. Once delivered to that address, risk of loss transfers to the purchaser.

Damaged Shipments

All shipments must be inspected upon receipt.

If an item arrives damaged, you must notify us within five days of delivery. Retain all original packaging. We may require photographs and the damaged item to be made available to the carrier for inspection.

We are unable to provide replacements if the damaged item and original packaging are not available for claim processing.

Returns & Cancellations

All sales are final.

Because our products are made to order, we do not accept returns or cancellations once an order has been confirmed.

Custom Orders

We may offer product customizations in certain cases. Custom work may require minimum order quantities and is subject to additional lead times and pricing.

Custom orders are final sale.

Force Majeure

Souda shall not be liable for any delay, failure to perform, or inability to fulfill any obligation arising from or related to events beyond its reasonable control, whether foreseeable or unforeseeable. Such events include, but are not limited to, acts of God, natural disasters, fire, flood, earthquake, severe weather, epidemics, pandemics, public health emergencies, war, terrorism, civil unrest, labor disputes, strikes, shortages of labor or materials, supply chain disruptions, transportation delays, carrier failures, governmental actions or regulations, import or export restrictions, power outages, or interruptions in manufacturing or logistics services.

In the event of a force majeure occurrence, Souda’s obligations shall be suspended for the duration of the event and for a reasonable period thereafter to allow for recovery and rescheduling of production. Delivery timelines shall be extended accordingly.

If a force majeure event continues for an extended period and materially impairs Souda’s ability to perform, Souda reserves the right to cancel the affected order without liability, other than refunding any amounts paid for undelivered products.

Nothing in this section shall require Souda to settle labor disputes or procure substitute materials or services at commercially unreasonable terms.

Warranty

Warranty Coverage

Souda LLC provides a Limited Warranty covering defects in materials or workmanship under normal use for one year from the date of purchase.

During the Warranty Period, Souda will repair or replace, at its discretion, any defective product or component with a comparable product or component. Shipping, packaging, installation, and removal costs are the responsibility of the purchaser.

This warranty applies only to original purchasers who acquire new products directly from Souda or an authorized reseller. Items sold as factory seconds, samples, floor models, or in as-is condition are final sale and not covered under warranty. Proof of purchase is required.

Replacement products or parts assume the remaining warranty period of the original product.

Warranty Exclusions

• Normal wear and tear
• Misuse, abuse, accidents, or improper installation
• Commercial use beyond normal conditions
• Repairs performed by unauthorized parties
• Natural material variations or character marks
• Finish changes due to aging or light exposure
• Shipping damage, which is covered under our shipping insurance policy
• Products sold as samples, factory seconds, or floor models

Privacy

Your submission of personal information through our store is governed by our Privacy Policy.

We use Google Analytics to collect non-personally identifiable information about how visitors use our website. Google Analytics collects IP addresses and browsing behavior data to help us improve our site. This information is not combined with personally identifiable information.

You may disable cookies in your browser settings to opt out of Google Analytics tracking.

Third-Party Links & Tools

Our website may include links to third-party websites or provide access to third-party tools. We are not responsible for the content, accuracy, or policies of third-party sites or services.

Your use of third-party tools or websites is at your own risk.

Intellectual Property

All content on this website, including product designs, images, text, graphics, and branding, is the property of Souda and may not be reproduced, distributed, or used without prior written consent.

Disclaimer & Limitation of Liability

Our website and products are provided as available and without warranties beyond those expressly stated herein.

To the fullest extent permitted by law, Souda shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our website or products.

In jurisdictions that do not allow certain limitations of liability, our liability shall be limited to the maximum extent permitted by law and shall not exceed the purchase price of the product.

Indemnification

You agree to indemnify and hold Souda harmless from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.

Governing Law

These Terms and any separate agreements are governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.